Terms of Service

By accessing or using the website, applications, platforms, and services (collectively, the "Services") provided by Canada Cyber Tech Development Group, operating under the trademark PiTech ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms").

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" and "your" will refer to both you individually and that organization.

IMPORTANT: IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

These Terms constitute a legally binding agreement between you and the Company. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Services following any changes constitutes acceptance of those changes.

PiTech provides a comprehensive suite of digital solutions and technology services, including but not limited to:

Software Development Services

• Custom software development and enterprise solutions • Web application and mobile app development • Cloud solutions and infrastructure management • Software consulting and technical advisory

Digital Marketing Services

• Search engine optimization (SEO) • Pay-per-click (PPC) advertising and Google Ads management • Social media marketing and management • Email marketing and automation • Content marketing and creative services • Analytics and performance reporting

Cybersecurity Services

• Vulnerability assessment and penetration testing • Security consulting and risk assessment • Data protection and compliance services • Network security implementation • Threat detection and monitoring • Security awareness training

Platform Services

• QR code generation, customization, and analytics • Short link creation and tracking • Booking and appointment scheduling systems • E-commerce platform and online store management • Menu builder for restaurants and businesses • Content management and blog systems • Form builder and data collection tools • File management and digital asset storage • Affiliate and partner program management • Wallet and payment systems • Multi-tenant management solutions

AI and Automation Services

• AI-powered content generation • Automated marketing campaigns • Intelligent analytics and reporting • Google review management with AI assistance

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

Account Creation

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to: • Provide accurate, current, and complete information • Maintain and promptly update your account information • Keep your login credentials confidential and secure • Accept responsibility for all activities under your account • Notify us immediately of any unauthorized access

Account Security

You are solely responsible for maintaining the security of your account credentials. We strongly recommend: • Using strong, unique passwords • Enabling two-factor authentication when available • Not sharing your account with others • Logging out from shared or public devices

Account Termination

We reserve the right to suspend or terminate your account at any time for: • Violation of these Terms • Fraudulent or illegal activities • Non-payment of fees (for paid services) • Extended periods of inactivity • Any reason at our sole discretion

Upon termination, your right to use the Services will immediately cease. We may retain certain information as required by law or for legitimate business purposes.

Pricing and Fees

• All prices are quoted in Canadian Dollars (CAD) unless otherwise specified • Prices are subject to change with reasonable notice • Applicable taxes will be added to all charges • Custom projects are billed according to agreed-upon proposals

Payment Methods

We accept various payment methods including: • Credit and debit cards (Visa, Mastercard, American Express) • Bank transfers and wire payments • Online payment processors (Stripe, PayPal) • Other methods as specified at checkout

Subscription Services

For subscription-based services: • Subscriptions automatically renew unless cancelled before the renewal date • You may cancel at any time through your account settings • Refunds are not provided for partial subscription periods • Downgrade requests take effect at the next billing cycle

Invoicing and Custom Projects

• Invoices are due within 30 days unless otherwise agreed • Late payments may incur interest charges of 1.5% per month • We reserve the right to suspend services for overdue accounts • Custom project deposits are non-refundable unless otherwise agreed

Refund Policy

• Monthly subscription fees are non-refundable • Annual subscriptions may be eligible for prorated refunds within 30 days • Custom development fees are subject to project-specific agreements • Chargebacks without prior communication may result in account termination

Disputes

Any billing disputes must be submitted in writing within 30 days of the charge. We will work in good faith to resolve legitimate disputes promptly.

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Content

• Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable • Post content that infringes on intellectual property rights of others • Distribute malware, viruses, or other harmful code • Share content that exploits minors or promotes violence • Publish false or misleading information

Prohibited Activities

• Attempt to gain unauthorized access to our systems or other users' accounts • Interfere with or disrupt the integrity or performance of our Services • Use automated systems (bots, scrapers) without our written permission • Circumvent any security measures or access controls • Reverse engineer, decompile, or disassemble any part of our Services • Use the Services for any illegal or unauthorized purpose • Impersonate any person or entity • Engage in any activity that could damage our reputation or goodwill

QR Code and Link Services Specific

• Do not create QR codes or links that redirect to malicious websites • Do not use our tracking features for stalking or harassment • Do not generate excessive scans for fraudulent analytics purposes • Do not use our services for phishing or social engineering attacks

E-commerce and Payment Specific

• Do not process payments for illegal goods or services • Do not engage in fraudulent transactions or chargebacks • Do not use our platform for money laundering or financial crimes

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and may be reported to appropriate law enforcement authorities.

Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to: • Software code, algorithms, and databases • Text, graphics, logos, icons, and images • Audio, video, and multimedia content • Design elements, user interfaces, and layouts • Trademarks, service marks, and trade names (including "PiTech") • Documentation and training materials

Are owned by Canada Cyber Tech Development Group, its licensors, or other providers and are protected by Canadian and international intellectual property laws.

Your Content

You retain ownership of any content you upload, submit, or create using our Services ("User Content"). By using our Services, you grant us: • A non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your User Content as necessary to provide the Services • The right to sublicense these rights to our service providers • The right to use anonymized and aggregated data for analytics and improvement purposes

Restrictions

You may not: • Copy, modify, or distribute our intellectual property without written permission • Use our trademarks or branding without authorization • Remove any copyright or proprietary notices • Create derivative works based on our Services • Use our intellectual property for competitive purposes

DMCA and Copyright Complaints

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at legal@pitech.ca with: • Identification of the copyrighted work • Identification of the infringing material • Your contact information • A statement of good faith belief • A statement of accuracy under penalty of perjury • Your physical or electronic signature

Definition

"Confidential Information" includes any non-public information disclosed by either party, including but not limited to: • Business plans, strategies, and financial information • Customer data and user information • Technical specifications and source code • Marketing plans and pricing strategies • Any information marked as confidential

Obligations

Both parties agree to: • Protect Confidential Information with reasonable care • Use Confidential Information only for purposes related to the Services • Not disclose Confidential Information to third parties without written consent • Return or destroy Confidential Information upon termination

Exceptions

Confidentiality obligations do not apply to information that: • Is or becomes publicly available without breach • Was known to the receiving party prior to disclosure • Is independently developed without use of Confidential Information • Is required to be disclosed by law or legal process

Duration

Confidentiality obligations survive termination of these Terms for a period of three (3) years.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: • WARRANTIES OF MERCHANTABILITY • FITNESS FOR A PARTICULAR PURPOSE • NON-INFRINGEMENT • ACCURACY OR COMPLETENESS OF CONTENT • UNINTERRUPTED OR ERROR-FREE OPERATION • SECURITY OF DATA TRANSMISSION

We do not warrant that: • The Services will meet your specific requirements • The Services will be available at all times • Results obtained from the Services will be accurate • Any errors will be corrected

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: • IN NO EVENT SHALL CANADA CYBER TECH DEVELOPMENT GROUP, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES • OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100)

This limitation applies to: • Loss of profits, revenue, or business opportunities • Loss of data or data corruption • Business interruption • Personal injury or property damage • Any other pecuniary loss

Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.

Essential Basis

You acknowledge that these limitations are an essential element of the agreement between you and the Company, and the Services would not be provided without such limitations.

You agree to defend, indemnify, and hold harmless Canada Cyber Tech Development Group, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Services
• Your User Content or any content you submit, post, or transmit
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable law or regulation
• Any dispute between you and a third party
• Any fraudulent, negligent, or wrongful acts or omissions

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

This indemnification obligation will survive termination of these Terms and your use of the Services.

Termination by You

You may terminate your account and stop using the Services at any time by: • Contacting our support team • Using account deletion features (where available) • Providing written notice to legal@pitech.ca

Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to: • Breach of these Terms • Violation of the Acceptable Use Policy • Fraudulent or illegal activity • Non-payment of fees • Request by law enforcement or government agencies • Extended periods of inactivity • Discontinuation or modification of the Services

Effects of Termination

Upon termination: • Your right to access the Services will immediately cease • Any outstanding payment obligations remain due • We may delete your account data (subject to legal retention requirements) • Provisions that by their nature should survive will continue in effect

Data Export

Before termination, you may request an export of your data. We will provide reasonable assistance in exporting your data in a standard format, subject to technical feasibility.

No Liability

We shall not be liable to you or any third party for any termination of your access to the Services.

Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada, for the resolution of any disputes arising out of or relating to these Terms or the Services.

Dispute Resolution Process

Before initiating any legal proceeding, you agree to: 1. Contact us in writing describing the dispute 2. Allow 30 days for informal resolution attempts 3. Participate in good faith negotiations 4. Consider mediation as an alternative to litigation

Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Arbitration Option

At our sole discretion, we may elect to resolve any dispute through binding arbitration in Vancouver, BC, under the rules of the British Columbia International Commercial Arbitration Centre.

Time Limitation

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, strikes, or technical failures.

Notices

All notices to us must be in writing and sent to: • Email: legal@pitech.ca • Mail: Canada Cyber Tech Development Group, 1814 Marine Dr, West Vancouver, BC, Canada

Notices to you may be sent to the email address associated with your account.

Relationship of Parties

Nothing in these Terms shall create a partnership, joint venture, agency, or employment relationship between you and the Company.

Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights.

Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

Language

These Terms are written in English. Any translations are provided for convenience only, and in case of conflict, the English version shall prevail.

Illustrative Purposes Only

All proposals, estimates, projections, market analyses, competitor analyses, ROI calculations, and performance forecasts provided by PiTech are for illustrative and informational purposes only. They are based on industry benchmarks, general market research, automated analysis tools, and third-party data sources.

No Guarantees

• We do not guarantee any specific results, outcomes, savings, revenue increases, market share gains, or performance improvements • All projections, percentages, and estimates are approximations based on available data at the time of preparation • Actual results may vary significantly due to market conditions, implementation quality, competition, economic factors, and other variables beyond our control • Past performance data or industry benchmarks cited do not guarantee future results

Data Sources and Methodology

• Market share estimates and competitive analyses are based on publicly available information and automated analysis tools • Financial projections and ROI estimates use industry-standard assumptions that may not reflect your specific situation • Analysis scores and metrics are generated through automated tools and may not capture all relevant factors • We do not independently verify competitor information or claims

Your Responsibility

• You acknowledge that you are responsible for conducting your own due diligence before making business decisions • Proposals should be evaluated in the context of your specific business circumstances, budget, and goals • We recommend consulting with financial, legal, or other professional advisors before committing to significant investments • Any reliance on proposal content is at your own risk

No Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PITECH SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM OR RELATED TO: • Decisions made based on proposal content, estimates, or projections • Failure to achieve projected results, savings, or performance improvements • Accuracy of market analysis, competitor information, or industry benchmarks • Any claims based on proposal content not being realized

Binding Agreements

• Proposals are not binding agreements or contracts • Final service agreements, deliverables, and pricing are subject to formal contract execution • Proposal pricing may change based on final scope determination and market conditions • Acceptance of services requires execution of a separate service agreement

QR Code and Analytics Services

• QR codes remain your property; we provide the infrastructure and analytics • Analytics data is collected and processed in accordance with our Privacy Policy • We do not guarantee specific scan counts or engagement rates • QR codes may become inactive if your account is terminated or suspended

E-commerce Platform

• You are responsible for compliance with consumer protection laws • We are not responsible for disputes between you and your customers • Payment processing fees are separate from our service fees • Product listings must comply with applicable laws and regulations

Booking and Appointment Systems

• You are responsible for honoring bookings made through our platform • Cancellation policies are set by you and must comply with applicable laws • We do not guarantee availability of third-party calendar integrations • No-show fees and policies are your responsibility to enforce

Affiliate and Partner Programs

• Commission structures and payout terms are specified in program agreements • We reserve the right to modify commission rates with notice • Fraudulent referrals will result in commission forfeiture • Minimum payout thresholds apply as specified in your account

Content Management and Blog Services

• You retain ownership of your content • We may use anonymized content for promotional purposes • AI-generated content suggestions are provided as-is without warranty • You are responsible for fact-checking and legal compliance of published content

File Storage and Management

• Storage limits apply based on your subscription plan • We are not responsible for data loss; regular backups are recommended • Prohibited content will be removed without notice • Bandwidth limits may apply to high-traffic files

If you have any questions about these Terms of Service, please contact us:

Canada Cyber Tech Development Group

Operating as: PiTech

Legal Inquiries:

Email: legal@pitech.ca

General Inquiries:

Email: info@pi.one Phone: +1 (888) 808-8869

Mailing Address:

Canada Cyber Tech Development Group 1814 Marine Dr, West Vancouver, BC, Canada

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM (Pacific Time)

Response Time:

We aim to respond to all inquiries within 2-3 business days.

For urgent matters related to security incidents or legal compliance, please include "URGENT" in your email subject line.